1. If you have not received an ordered item within 2 weeks (Within Singapore) / 2 months (Outside Singapore) from the date of purchase, you might be eligible for a refund. You will be required to provide your order number for us to check your claim that you have not received the item ordered and paid for. Despite the fact that we think 2 months is a sensible time, contingent upon where you are located, you may have a longer period to claim a refund if you have purchased for personal use and haven't received the item.
2. If a product is deemed by us to be faulty or damaged, or if your order has been incorrectly processed by us it will be replaced at no cost to you upon return of the original order. In most cases, you will be asked to provide a photo of the damaged/incorrect item. In the event that replacement stock is not available, you may select an alternative product or receive a refund of the initial charge.
Please contact us immediately at +65 6438 8000 / +65 8380 8001 or email us at firstname.lastname@example.org to arrange return stock. You must notify us of a problem within 7 days of receiving the goods and they must be returned to us within 14 days of you contacting us about the return.
Why a refund may not be given to you by (Ascend Life)
In the event that the item is materially identical and similar to the depiction and review and works the way it should, there is for the usually no commitment to give a refund in circumstances like the following:
If you are having any issues with any of our items you have purchased and need our support, we encourage that you kindly forward a message to us at email@example.com explaining your problem.