Frequently Asked Questions

General Enquiries


What payment methods do you accept?

What if I typed the wrong email address?

Are there any exchange rates?

How secure is my online order?

How do I change or cancel my order?

Where do your products come from?


How do I set my shipping address?

Can I change my shipping address after placing an order?

What carrier do your orders ship?

What are the shipping times?

When will my order ship?


Where is my order?

I ordered multiple items, why did I only receive one?

How do I track my order?


How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?