Frequently Asked Questions

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. Cash On Delivery service is available upon request.

Please contact us at inquiry@ascend-life.sg. Shipping details are editable. 

All of our transactions are based in Singapore Dollars (SGD). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Ascend Life adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information. card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Please note that any orders that have already been packed or shipped cannot be cancelled.

We have US and Non US warehouses all over the world handling our shipments. Since we are a global company, we choose the nearest factory.

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

All Singapore orders are shipped via SingPost / local agents.

All international orders are shipped via Registered Singpost / GDex (Malaysia orders).

Due to high demand of our products, please allow 3 business days for delivery (within Singapore)  / 7 business days (Malaysia) / 1 to 4 weeks (Rest of the world). If your order hasn’t arrived inside the estimated delivery times, please contact our support team at inquiry@ascend-life.sg.

Orders are usually processed and shipped within 1-2 days of purchase. We do our very best to get the product to you as soon as possible. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.

Thank you for your message. Orders are usually processed and shipped within 1-2 days of purchase. We do our very best to get the product to you as soon as possible. You may email us at inquiry@ascend-life.sg to find out more about your order.

Often, when you order multiple items, different distribution channels are being utilized. However, you are advised to email us at inquiry@ascend-life.sg if there is any discrepancies. We regret for any inconvenience caused. 

We will email your tracking information as soon as your order has shipped. 

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return.

Our customer service team will review the return request and will send further instructions if the return is approved. 

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.