All of our transactions are based in Singapore Dollars (SGD). If your credit card is
based in another currency, your order total will be calculated in
accordance with the daily exchange rate of the date your card issuer
processes the transaction.
Ascend Life adheres to highest industry standards to protect your personal
Your credit card information and personal details are encrypted during
transmission using SSL (secure socket layer technology), which is widely
used on the Internet for processing payments.
We don’t sell, lease or otherwise distribute any personal customer
card provider's network, where your card and transaction is authorized
and approved. Your credit card information is not stored on our servers.
We reserve the right at any time after receipt of the order to accept or
decline the order, or any portion thereof, in our sole discretion, even after
the Customer receives an order confirmation or after the credit card has
been authorized. If the credit card has already been authorized for the
purchase and the order is canceled, we will issue a credit to the original
method of payment. Please note that any orders that have already been packed or shipped
cannot be cancelled.
Since our website and service are based on English, all the information
that you typed in is required to be English input method, including
punctuations. If certain letters of your address contain Non-English
letters, you are advised to use the similar English ones instead. For
example, you may change letter "?" to "c".
Please be advised that your shipping address cannot be revised after the
order has been processed or shipped. Kindly update your shipping
address to your residential address instead of your vacational address as
we do not know how long the destination's customs department will have
the package on hold.
Due to high demand of our products, please allow 3 business days for
delivery (within Singapore) / 7 business days (Malaysia) / 1 to 4 weeks (Rest of the world).
If your order hasn’t arrived inside the estimated delivery times, please
contact our support team at firstname.lastname@example.org.
Orders are usually processed and shipped within 1-2 days of purchase.
We do our very best to get the product to you as soon as possible. We know you are looking forward to your
awesome purchase. One thing we guarantee, is product delivery.
Customer service is the backbone of our company.
Thank you for your message. Orders are usually processed and shipped
within 1-2 days of purchase. We do our very best to get the product to
you as soon as possible. You may email us at email@example.com to find out more about your order.
Often, when you order multiple items, different distribution channels are
being utilized. However, you are advised to email us firstname.lastname@example.org if there is any discrepancies. We regret for any inconvenience caused.
Please contact us within 7 days from receiving your order if you received
merchandise that is incorrect, missing, and/or defective. Please include
your order number, photographs of the item(s) and all related references
upon receiving your package. We will do our very best to resolve your
case as soon as possible.
All refunds will be credited to your original form of payment. If you paid
by credit or debit card, refunds will be sent to the card-issuing bank
within 7-10 business days of receipt of the returned item or cancellation
request. Please contact the card-issuing bank with questions about when
the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the
refund is posted to your account.